I have heard rumors for the past few weeks that there’s an issue with recent Nvidia drivers that may cause you not to be able to login into SL anymore, as the viewer may crash with an OpenGL error stating that OpenGL lost connection, “Error 8” is displayed in the box. So far, this is confirmed on Viewer 2 and the latest GeForce v280.26 for some users, but apparently not everybody seems affected by it.
The symptoms are as follows: The viewer takes a longer time than usual to load, to the point of appearing “frozen”; it will eventually flash a black screen for a few moments and then come back with a popup message stating that the display driver crashed and was restarted. “Error code “8” will also be displayed.
If you have an earlier driver, you might want to wait until the issue is resolved on an upcoming GeForce driver or viewer 2 update. I do not use Phoenix, therefore I am not sure whether it is affected, but so far, Firestorm seems OK with the latest Nvidia drivers.
So far, the only Nvidia driver versions that are confirmed NOT to have this issue are:
Older versions are OK too, I just listed the three most recent “release” versions that are known to work well.
If you have already updated and are experiencing this issue, please check the link below to find any of the known good drivers. You will need to know your video card model.
You may follow these steps to check your driver version and roll back if needed.
1) Please note that if you are:
a) Not using an Nvidia card (ATI, for instance)
b) Not affected and you can still log to SL with Viewer 2 or your viewer of choice
c) Have not seen “Error 8” while trying to logon to SL.
Then you do not need to follow these steps and there is no need to roll back at this moment.
This guide is meant for Windows only, if you are on a Mac, please check the page below, for possible issues with OSX Lion. The page is meant for Phoenix, but it might be worth taking a look, even if you are on other viewers, if you are experiencing the same symptoms.
2) If you already know the video card model that you have, please skip to “3)”, below.
a) To find out the card model, right click on the desktop, then select “NVIDIA Control Panel”, then, under “Performance” on the left, click on “View System information”
b) If you cannot see your video card model under “GPU” double-click on “GPU” to open it, your video card model will be right under it. Please write it down.
c) To view your current driver version, click on “Software versions” and look at the “GeForce Video” entry. If your version is 275.33 or earlier, you do not need to downgrade your drivers unless you are experiencing an “Error 8” while trying to logon to SL.
3) If you already know whether your OS is 32-bit or 64 bit, then move on to part “4)” below. To find out whether your OS is 32-bit or 64-bit, check the following:
a) Click on “Start > Control Panel” then click on the “System” icon.
b) Under “Windows Edition” take note of your OS (Windows 7, Windows Vista or Windows XP)
c) Under “System”, look at the “System Type” entry and take note of the syste type (32-bit or 64-bit).
4) To download your drivers, go to the web page below and fill in the appropriate fields with the information that you have collected. Once done, click on the “Search” button to get a list of files.
Try these files, one at a time:
When downgrading your drivers, the system may ask, half way through the installation, whether to replace newer files with older files, you must click on “yes” every time you are asked, as there is no button to say “yes to all” on the popup window.
Even if the system does not ask you to reboot after installing the drivers, it is a good idea to do so before trying to logon to SL again, this is meant to reduce all traces of the previous driver from memory.
I hope this helps whoever is having issues logging in to SL right now.